If for any reason you are not completely satisfied with our products, please get in touch with our Customer Care Team via Live Chat from 7PM PST – 11PM PST.
AROMASE is not responsible for return postage, the cost of insurance, or lost or undelivered items.
- A team member will provide you with a Return Merchandise Authorization number (RMA#). An RMA# is required to process returns and issue credit. Returned merchandise received without an RMA# will not be automatically refunded.
- Write the RMA# clearly on the outside of your return package. We also recommend that you take a photo, note this return order’s shipping tracking number, then email it to service@aromase.com.
- Send the package to the following address (please include your return address in the top left corner):
AROMASE Return Dept. (Vincent)
7024 Moonray Ct, Eastvale, CA 92880
The original shipping and handling charges, if any, will not be refunded.
