How do I make a return?

If for any reason you are not completely satisfied with our products, please get in touch with our Customer Care Team via Live Chat from 7PM PST – 11PM PST.

AROMASE is not responsible for return postage, the cost of insurance, or lost or undelivered items.

  1. A team member will provide you with a Return Merchandise Authorization number (RMA#). An RMA# is required to process returns and issue credit. Returned merchandise received without an RMA# will not be automatically refunded.
  2. Write the RMA# clearly on the outside of your return package. We also recommend that you take a photo, note this return order’s shipping tracking number, then email it to service@aromase.com.
  3. Send the package to the following address (please include your return address in the top left corner):
    AROMASE Return Dept.
    120 E Valley Blvd
    STE B
    San Gabriel CA 91776

The original shipping and handling charges, if any, will not be refunded.

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