How do I make a return?

If for any reason you are not completely satisfied with our products, please contact our Customer Care Team via Live Chat from 7PM PST – 11PM PST.

AROMASE is not responsible for return postage, the cost of insurance, or lost or undelivered items.

  1. A team member will provide you with a Return Merchandise Authorization number (RMA#). An RMA# is required to process returns and issue credit. Returned merchandise received without an RMA# will not be automatically refunded.
  2. Write the RMA# clearly in the box on the Return Merchandise Authorization Form (click here to Download Form) and on the outside of your return package. Please include this packing slip inside your return package. We also recommend that you keep a copy for your records.
  3. Send the package to the following address (please include your return address in the top left corner):
    AROMASE Returns Return Dept.
    17583 Railroad St City of Industry, CA 91748

The original shipping and handling charges, if any, will not be refunded.

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